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Frequently asked questions

Here you will find answers to frequently asked questions. For any other inquiries, please contact us directly.

YOUR QUESTIONS

Frequently Asked Questions

Yes, last-minute bookings are possible if equipment is still available. However, only reservations completed online guarantee equipment availability and the displayed price.

Online prices are usually reserved for bookings made through the website. Prices in the shop may differ, so booking online ensures access to the best offers.

If the calendar does not allow you to select certain dates, it may mean:

the shop is closed during that period
the rental season is not yet open for booking
or a technical issue is affecting availability display

In this case, we recommend trying again later or contacting us directly.

Yes. When renting a ski package, ski poles are generally included in the rental price.

Depending on the equipment selected, an insurance option for damage or theft may be available during the booking process. This option is generally offered during the checkout confirmation step.

Yes. If the equipment does not suit your needs (size, adjustment, comfort), our team will offer an exchange in the shop depending on equipment availability. Our goal is to ensure your gear is perfectly suited to your comfort and safety on the slopes.

You can contact us directly:

by phone
by email
via the contact form on the website

Our team will be happy to answer any questions regarding equipment rental, services offered, or your reservation.

We recommend collecting your equipment the afternoon before your first ski day, usually late in the afternoon. This allows you to avoid the morning rush and enjoy your first day on the slopes.
Equipment can be returned to the shop at the end of your rental period during opening hours.

Our prices are available directly on our website during the online booking process. Simply enter your stay dates and the number of people to see the available equipment and pricing. Online booking allows you to immediately know the cost of your rental.

EQUIPMENT RENTAL

Book your ski and snowboard equipment online

Online rental guarantees availability and often offers advantageous rates compared to on-site rental.

Book online